隐私政策
Last updated: April 2026
At Durian Lah, we are committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you visit durianlah.com.au or place an order with us.
1. Who we are Durian Lah is an online durian retailer based in Melbourne, Australia. We sell fresh Malaysian durian delivered via pre-order to customers across Melbourne.
If you have any questions about this policy, contact us at hello@durianlah.com.au
2. What information we collect When you place an order or browse our website, we may collect:
- Your name and contact details (email, phone number)
- Your billing address
- Your order details and purchase history
- Payment information (processed securely via Shopify Payments or PayPal — we do not store your card details)
- Your IP address and browser information
- Pickup location preference
3. How we use your information We use your information to:
- Process and fulfil your orders
- Send you order confirmations and pickup reminders
- Notify you of upcoming arrivals and new products (only if you opt in)
- Improve our website and customer experience
- Comply with legal obligations
We will never sell your personal information to third parties.
4. How we share your information We only share your information with trusted third parties who help us operate our business, including:
- Shopify — our ecommerce platform (shopify.com/legal/privacy)
- PayPal — payment processing
- Email marketing tools — only if you have opted in to receive marketing emails
All third parties are required to keep your information secure and confidential.
5. Cookies Our website uses cookies to improve your browsing experience and track website traffic. You can disable cookies in your browser settings, however this may affect how the website functions.
6. Data storage and security Your data is stored securely on Shopify's servers. We take reasonable steps to protect your information from unauthorised access, loss or misuse. However no internet transmission is completely secure and we cannot guarantee absolute security.
7. How long we keep your information We retain your order and personal information for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes. You may request deletion of your data at any time by contacting us.
8. Your rights Under Australian Privacy Law you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@durianlah.com.au