SHIPMENT CANCELLED: Important Update Regarding This Week's Black Thorn Orders
Dear Customers,
We started Durian Lah with one strict promise to our community: to bring you the absolute best, premium, fresh-flown Malaysian durian—never frozen, and never compromised.
Unfortunately, we have some tough news regarding this week's incoming flight.
Our supplier, Newleaf, just informed us that the current harvest of Black Thorn has dramatically deteriorated in quality, and the supply volume has dropped significantly.
Because of this, Newleaf has made the hard call to cancel this week's shipment entirely. While this is deeply disappointing for all of us, we want to publicly state that Newleaf absolutely did the right thing. It is a tough decision to pull the plug on a flight, but the quality of the durians has to be the priority. We cannot afford to jeopardize your orchard-to-table experience by serving you substandard fruit. We fully support our partner's decision—if it’s not perfect, it simply doesn't fly.
What happens to your order? We are automatically processing a 100% full refund for all affected customers today. 💸 You do not need to do anything or email us. The funds will clear back into your account over the next few business days, depending on your bank's processing times.
We sincerely apologize for this inconvenience. The supply of fresh, live produce is always dynamic and can swing quickly, but our commitment to quality is non-negotiable. Thank you for trusting us, and thank you for sticking with us through the highs and lows of the durian season!
We will keep you posted the moment our next premium drop is secured.
Kind regards
Durian Lah